Information Management

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Core topic is IT management:

• IT-supported control of processes in companies through key performance indicators
• Information systems and business strategy
• Determining the benefits of IT
• Competitive advantages through IT
• Strategies of information management
• Determining and meeting information needs
• Organization of information management

Technical and methodological competence (F/M)

• The students know procedures and methods of IT management.
• They are able to explain and quantify the business benefits of IT.
• They can plan the use of IT taking into account the business strategy, develop strategies for information management and prioritize IT projects
• Students will be able to plan and implement organizational measures in information management.

Through specifically selected forms of learning and teaching, this course also contributes to the formation of the following interdisciplinary competencies:

Social and communicative competence (S/K).

• Empathy: Demonstrate willingness and ability to understand people and their concerns.
• Negotiation skills and conversational skills: appearing self-confident and confident in negotiations and representing one's own interests or those of the team well
• Reliability: Abiding by rules and agreements and completing one's own tasks to the promised standard of quality.

English is the technical language of information technology. You can describe and present economic and technical facts and processes in English.

Self-competence (S)

• Decision-making ability: Knowing one's own scope for decision-making and the associated responsibility, as well as obtaining necessary information, developing alternatives, setting priorities, and finding a solution in a reasonable amount of time.
• Willingness to take responsibility: Ability and willingness to assess consequences of one's own decisions and actions for oneself and others and to form an independent judgment
• Entrepreneurial competence: ability to understand business decisions and to think and act in an entrepreneurial way
• Expressiveness: ability to express oneself clearly and comprehensibly and to use written language and a choice of words appropriate to the situation
• Appearance: Ability to appear confident, trustworthy and convincing according to the situation.

Transfer competence (T)

• Ability to analyze and present/communicate: ability to grasp and organize extensive and complex contexts in a short time, to filter out the essentials and to present them in a generally comprehensible manner
• Ability to assess and problem-solve: assessing facts and being able to derive consequences and possible solutions from them
• Customer orientation: Recognizing the needs of customers, partners, etc. and being able to address them appropriately in terms of service and quality.

Lecture, group exercises with feedback and presentations on selected topics.

Assessment of exercises (30%), presentation (20%) and written exam (50%).

For a positive grade, a minimum of 50% of the possible points must be achieved in each part of the examination.

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Smith, Kevin J. (2017): The Practical Guide To World-Class IT Service Management. Place of publication not identified: The Anima Group.

Classroom teaching and Group work